about-us

ACER Sales Service Charter

Providing our customers with exceptional service, at every point, during every interaction.

The ACER Sales team is comprised of a highly skilled group of individuals that provide sales, service and technical support to ACER customers who purchase from or require assistance regarding the ACER bookshop, ACER online shop and our online testing platforms. Our service charter is a statement of our commitment to provide exceptional service and support to all of our customers at all times. Contact us today

Our customer service

ACER’s global education research spans early childhood, school education, higher education, vocational and adult education, Indigenous education and the development sector, drawing on decades of national and international expertise.

Transparancy

We will always provide you with the most accurate and up to date information about our products, services and platforms.
If we cannot assist you directly we will assist you to connect with the right person.

Professionalism

We will treat all customers equally and fairly with respect and courtesy and act with honesty and integrity at all times.
We will do our utmost to ensure you find the right product, service or solution to suit your individual needs.

Confidentiality

We value your privacy and we will handle all your personal, business or third party information lawfully and in accordance with the Privacy Act, 1988.
We have systems in place to ensure all of the personal information you provide to us or third party information you store on our systems is protected.

Responsiveness

We will endeavour to respond to all voicemail and email enquiries within 1 business day.
We will always provide you with prompt solutions using our outstanding service skills, extensive product knowledge and the most up to date information and services available to us.

Ways we can assist you

At ACER we understand that exceptional customer service is key to maximising our customers’ experience. That’s why we are committed to a set of universal principles that drive our customer service standards and promote a culture of continuous improvement in order to maximise service quality.

Provide us with accurate and complete information.

Work with us to solve problems and find solutions.

Understand the qualification restrictions placed on selected items.

Let us know if you believe we have made an error or acted inappropriately.

Contact us today

Feedback

ACER Sales Support welcomes your feedback. If you would like to provide us with a compliment, suggestion or make a complaint please email sales@acer.org with the subject line feedback.