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Making Sense of Emotional Intelligence
Author(s): Professor M Higgs and Professor V Dulewicz
Publisher: ASE 1999
Written by the authors of the EIQ, this book explores the implications and value of Emotional Intelligence for individuals, teams and organisations.
A readable and accessible book, Making Sense of Emotional Intelligence encourages readers to reflect on and assess their own EI and personal development needs. The authors also include practical advice and suggestions for developing an action plan for the future.
In straightforward language, the authors outline through theory, examples and relevant case studies:
- what Emotional Intelligence is - with a detailed exploration of the seven core components
- how Emotional Intelligence can be measured and developed
- the link between organisational culture and the development of an individual’s Emotional Intelligence.
- how Emotional Intelligence can benefi t organisational performance.
- the powerful link between Emotional Intelligence and managerial success in organisations
Incorporating findings based on the research and experience of the authors, the book also explores the powerful link between Emotional Intelligence and managerial success in organisations.


